Kirklees Citizens Advice & Law Centre (KCALC) offers assistance to members of the public via contact centres in Dewsbury and Huddersfield. Everyone calling in has the opportunity to access information to help them resolve their issue. Staff and volunteers are on hand to help guide people through their options. The organisation also offers a service in a number of outreach locations across Kirklees.
KCALC initially had an outdated website that was hard to navigate and didn't reflect the full nature of the services on offer. To remedy this, the organisation had secured funding for a complete website redesign and were looking for a company that could transform their digital offering. The main scope of the project was to deliver a website that was professional looking, accessible to those with a disability and also to those who might not have English as their first language. The organisation also required the website to be low maintenance, search engine friendly and accessible across multiple devices such as tablets, smartphones, PCs and other devices. After a supplier vetting and interview process during Q1 2017, Green Route Media were selected to deliver this project on behalf of KCALC.
By the middle of June 2017, Green Route Media had delivered the new KCALC website. The design was clean and easy to navigate across multiple devices with a colour scheme that reflected the organisations affiliation with Citizens Advice and the Law Centres Network. Full information on the organisations services was now available, along with accessibility controls to help those with a disability change the way the website appears. This included giving users the ability to change the colour scheme and font size. The website also integrated the Google Translate service so that those who might not have English as their first language were still able to access information. The website was based on the WordPress content management system and full training was provided so that members of staff could keep content up to date and relevant.
When we needed a new website designed we chose James and Green Route Media because we felt that we could work well with them. It was an excellent decision and we now have a website of which we are very proud. James listened carefully to what we wanted and gave us a website that met our needs whilst explaining carefully what we could and couldn’t do, whilst giving us lots of ideas and options. He was always prompt in responding to our queries and he easily met a very tight deadline. He has been easy to work with and I would highly recommend him for any organisation wanting a well designed and easy to use website.